Help Center

Earning Cashback


  • You know you’re earning Cash Back if you click on a Rakuten link (on Rakuten.com, in an email, in the Rakuten App or with our Cash Back Button) and get a confirmation pop-up that Cash Back at that store is now active. Look for the pop-up confirmation before you shop.
  • Creating a Rakuten Shopping Trip qualifies your transaction for Cash Back offers. Shopping trips also allow us to track your Cash Back. When Cash Back has been added to your account, you will see a check mark in the Cash Back column on the Shopping Trips page.
  • Add an address to your account. A mailing address is required for accurate and timely payments of all types, including PayPal. You can add or update your current address in your Account Settings. (In the App, go to “Choose How to Get Paid.”)